healthcare
Replace the phone calls between pharmacies and prescribing clinics when a medicine is out of stock, and keep the consent trail.
Chief pharmacists at independent retail pharmacies in dense medical districts next to outpatient clinics
When a prescribed medicine is unavailable, pharmacy staff must reach the prescriber for consent to substitute, and that happens by phone with no record.
Medicine shortages are global, and wherever substitution needs prescriber authorisation rather than pharmacist discretion, the bottleneck is a phone call that leaves no record. The wedge weakens in markets that grant pharmacists broad substitution rights.
Korea separates prescribing from dispensing by law, so substitution requires documented prescriber contact rather than pharmacist discretion.
Patients are struggling to find prescription and over-the-counter medicines in pharmacies amid a nationwide outbreak of influenza as well as a global drug shortage.
The Korea Times · 2026-08-10 · observed
Interview five target customers about their current workaround.
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